How can I request that my personal information be deleted?

You can contact dn9999's 24/7 Live Chat to request data deletion. You can also send an email to support@dn9999.mom. dn9999 will delete your data except for any data that must be retained due to legal requirements.

dn9999 — Official Policy Document

dn9999 Privacy Protection Policy

This policy fully explains how dn9999 collects, uses, and protects your personal information.

Last updated: 30 October 2026

Policy Summary

dn9999 is a platform that takes the personal information of players in Myanmar seriously. This Privacy Policy explains dn9999's position regarding the personal information of any individual or organisation ("you" or "user") who uses the dn9999.mom website and related services ("services").

By reading this policy and continuing to use the services, you are considered to have agreed to the terms set out in this policy. If there is anything in this policy you do not agree with, you are asked not to use dn9999's services.

1 Types of Collected Information

1.1 Information You Provide Directly

When you open an account at dn9999, make a deposit, or use a service, you may provide the following information —

Name (full name)
Date of birth (for age verification)
Contact information — phone number and email address
Payment information — payment method and related details (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
NRC number or national ID details verified through KYC
Communications with dn9999 services — Live Chat messages, issue reports

1.2 Information Collected Automatically

When you access and use the dn9999 website, we may automatically collect the following technical information —

IP address (for estimating access location)
Browser type and version
Device information — operating system and device model
Cookies and related tracking technologies
Date, time, and duration of access
Pages viewed and actions taken on the dn9999 website
Referral URL

1.3 Information Received from Third Parties

From time to time, dn9999 may receive payment verification information from payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay) and partner service providers. Such information is used solely to improve dn9999's services and to prevent fraud.

2 Purposes for Using Your Information

2.1 To Provide and Manage Services

To open and manage your account on the dn9999 platform
To process deposits, withdrawals and payment transactions
To track and record your game history and bonus earnings
To verify your identity when you log in

2.2 Legal and Security Matters

To fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements
To confirm that you are 21 years of age or older
To prevent fraud, money laundering and immigration violations
To check for activity that violates dn9999's Terms and Conditions

2.3 To Improve Services

To protect the dn9999 platform from technical issues and to keep it running smoothly
To provide you with game and promotion recommendations suited to you
To send you important announcements related to dn9999 services
Customer support — to resolve questions and issues via Live Chat

4 Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small data files stored in your browser. dn9999 uses cookies to improve website functionality and to enhance your gaming experience.

4.2 Types of Cookies

Essential Cookies: Required for account login, session management and security
Functional Cookies: Cookies that remember your language preference and favourite games
Analytics Cookies: Cookies that help us understand how the dn9999 website is used — these cookies show only aggregated, non-personal data

4.3 Blocking Cookies

You can control or delete cookies through your browser settings. Please note, however, that blocking essential cookies may prevent some dn9999 services from working properly.

5 Data Security Measures

5.1 Technical Safeguards

dn9999 has put in place the following technical measures to protect your personal information —

TLS / SSL encryption (256-bit encryption) — data transfers across the entire website are protected via HTTPS
Payment data is stored in encrypted form and is not stored as plain text
Access controls — dn9999 staff access to data is restricted based on business need
Regular security audits and vulnerability protection updates

5.2 In the Event of a Data Breach

If a data breach occurs during dn9999's routine maintenance, affected users will be notified and protective measures will be taken as quickly as possible.

6 Data Retention Period

dn9999 retains your personal data for as long as necessary to provide dn9999 services, or until the legally required retention period has passed. For example —

Account data — for the period required by law after account deletion
Payment records — for the period required by financial regulations
Live Chat records — for the period relevant to improving dn9999 services

After these periods have passed, dn9999 will securely delete the data or retain it in anonymised, aggregated form.

7 Your Rights

7.1 Right to Access and Correction

At dn9999, you may request to access your personal data and correct any inaccurate information. Contact dn9999's 24/7 Live Chat to submit your request.

7.2 Right to Deletion

You may request to stop using dn9999 services and have your personal data deleted. Please note, however, that dn9999 cannot delete data that must be retained due to legal requirements.

7.3 Right to Opt Out of Promotional Communications

If you receive promotional emails from dn9999, you may opt out via the unsubscribe link included in those emails. Essential service-related notices (e.g. payment confirmations) cannot be opted out of.

7.4 Contact for Requests

For any requests or questions regarding this policy, please contact dn9999's customer service —

24/7 Live Chat (Myanmar language)
[email protected]

8 Protection of Minors

dn9999 services are for players aged 21 and above only. dn9999 does not knowingly collect personal data from anyone under 21. Because date of birth is provided when opening a dn9999 account, if it is found that a person under 21 has registered an account, that account and all associated data will be immediately deleted and access will be blocked.

9 Policy Changes

dn9999 may update this privacy policy when there are changes to laws, services, or business technology. When policy changes occur, the updated policy will appear at dn9999.mom/privacy-policy. Continued use of dn9999 services after any update will be considered as acceptance of those changes.

For significant policy changes, dn9999 will notify customers in advance by email or via an announcement on the dn9999 platform.

10 Connection to Responsible Gaming

dn9999 values responsible gaming alongside the protection of players' personal data. dn9999's Responsible Gaming Policy explains how personal data is handled responsibly. Please also read the Terms and Conditions before playing at dn9999.

Privacy Protection FAQ

When you open an account, dn9999 collects the name, date of birth, phone number, email, and payment details you provide (e.g. KBZPay, Wave Money). In addition, your IP address, device information, and cookies data related to your use of the website are collected automatically. You can read the details in the first section of this policy.

No. dn9999 will not sell, rent, or share your personal information with any third-party company for advertising or commercial purposes. Information is shared only with companies that help deliver dn9999's services, and only to the extent required, and those companies must operate within dn9999's restrictions.

At dn9999, payment information is protected with SSL encryption (256-bit TLS). Details for KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers are stored in encrypted form and can only be accessed by a limited number of dn9999 staff.

You can contact dn9999's 24/7 Live Chat to request data deletion. You can also send an email to [email protected]. dn9999 will delete your data except for any data that must be retained due to legal requirements.

dn9999 uses cookies to maintain your login session, remember your language preference, and understand usage patterns on the dn9999 website. You can block cookies from your browser settings, but please note that some functions related to account login and payments may be affected.

If this privacy policy changes, dn9999 will publish the update at dn9999.mom/privacy-policy and the revision date at the top of the policy page will be updated. For significant changes, you will be notified in advance by email or through an announcement on the dn9999 platform.